FAQ

faq

Who are Candy Cakes?

Candy Cakes was established in 2006 with the express intention of bringing innovation to the cake world. By combining the freshest flavours to the best of cake design the Candy Cakes muffin style range was born. Our combinations are always intriguing, mixing vibrant colours with exotic candy toppings, some just should not work but they do!

Where can I buy your cakes?

Our cakes are available in our stores and online as well as in selected Tesco and Hamleys concession stores! You can place the orders either online, over the phone at 020 7499 1172 or via email sales@candycakes.com

What are your delivery charges?

We deliver in Greater London within the M25 using courier service our approximate Central London next day delivery charge is £9.95. Other delivery charges vary depending on your location so please click here to view our weekday delivery charges in more detail. Ask us for a quote on weekend deliveries. Please check these before placing an order.

What if my delivery arrives damaged?

In this case, please take a photo of the damage and send it to sales@candycakes.com. If the damage is substantial you will receive either full or partial refund. However we cannot process any refund without a photo proof. It is the customer's responsibilty to check the delivery upon collection. We will do our best to try and fix the damage for you or repeat the order for you for the next day if possible. However it is extremely important that we receive the proof of damage.

What is the refund policy?

We are only human so if the mistake was from our side, we will do our best to fix any issues. If your cake has been booked for the wrong date, you will receive a full refund and discount from any future services, however we cannot issue any other forms of compensation. If there is any other issue with the cake, please contact our sales team and we will try to resolve the problem. Please notethat once you accept the cake either by delivery or during collection we cannot issue a full refund.

Do you deliver outside the UK?

No. At the moment we only deliver only within the M25, however we are an ever growing company who plan on covering the world with our sweet treats in the near future.

Do you sell customised cakes?

Of course we do! Here at Candy Cakes we love to see innovation. You can customise a selection of cakes in our online customisation section or alternatively call us or email us and we will do our very best to meet your needs. Customised cakes can be collected from our candy stores.